Shipping & Returns
Return policy
At ADUR, we want every customer to feel completely confident and satisfied with their purchase. We take pride in the quality, fit and performance of our activewear, and we hope you love every item you order.
We understand, however, that sometimes a product may not fit as expected or may not be quite right for you. If you are not fully satisfied with your purchase, you have 14 days from the date you receive your order to request a return.
To be eligible for a return, items must be unworn, unwashed and in their original condition, with all tags attached. Once your return has been received and approved, we will process the appropriate refund or exchange.
We aim to make the returns process as straightforward and stress-free as possible. Your satisfaction is important to us, and we are committed to handling every return fairly, promptly and with care.
Nothing in this returns policy affects your statutory consumer rights.
Shipping
At ADUR, we aim to process, pack and dispatch every order as quickly and carefully as possible. Once your order has been placed, you will receive an order confirmation email with the details of your purchase.
When your order has been dispatched, we will send you a shipping confirmation email containing your tracking information, where available, along with any relevant delivery updates. Please allow a short period for tracking details to become active after your order has left our warehouse.
Delivery times may vary depending on your location, the shipping method selected at checkout and the courier handling your parcel. Estimated delivery times are provided as a guide and may be affected by busy periods, public holidays, severe weather, customs checks or other circumstances outside our control.
Please ensure that your delivery address is entered correctly before completing your order. ADUR cannot be held responsible for delays or failed deliveries caused by incomplete or incorrect address information.
If your order has not arrived within the expected delivery timeframe, please contact us with your order number, and we will do our best to assist you.
Manufacturing
At ADUR, products are manufactured through a combination of local and international production partners. We work with manufacturers in different regions to access the specialist knowledge, materials and production techniques required for each product.
We carefully consider every manufacturing partner we work with, taking into account factors such as product quality, craftsmanship, reliability and value. Our aim is to create activewear and accessories that feel well made, perform as intended and remain accessible to our customers.
Throughout the production process, we focus on maintaining consistent standards across our collection. From the selection of fabrics and materials to the construction and finishing of each item, we work closely with our partners to ensure that every product reflects the quality and attention to detail associated with the ADUR brand.
By working with both local and global manufacturers, we are able to develop a varied product range while balancing performance, design, quality and price. We remain committed to reviewing our partnerships and production processes as our brand continues to grow.